REFUND POLICY

Return Window

You have 7 days from the day you receive your item to request a return

Eligibility

To qualify for a return, items must be:

• Unworn or unused
• With original tags
• In their original packaging
• Accompanied by a receipt or proof of purchase

How Returns Work

Once your return is approved, we’ll provide instructions on where and how to send your item.

Important Notes:

• Return shipping: £4.50 + 1% restocking fee
• If the return is due to our mistake (defective, damaged, or incorrect items), we cover return shipping
• Items sent back without prior authorisation will not be accepted

For questions, contact us at deviationabnormal@gmail.com.

Damages & Issues

Inspect your order upon receipt. Contact us immediately for:

• Defective items
• Damaged items
• Incorrect items

We will evaluate the situation and make it right.

Non-Returnable Items

Certain items are final sale and cannot be returned:

• Custom or personalised products
• Undergarments, socks, or skull caps (for hygiene reasons)
• Sale items or gift cards

Questions? Contact us at deviationabnormal@gmail.com.

Exchanges

To exchange an item, return your original item first. Once accepted, you can purchase the replacement separately.

European Union 14-Day Cooling-Off Period

EU customers have 14 days to cancel or return their order for any reason.

Conditions:

• Items must be unworn, unused, with tags, and in original packaging
• Receipt or proof of purchase is required

Return shipping costs:

• Covered by us if the issue is our mistake (defective/incorrect items)
• Paid by you if you change your mind or for any other reason

Refunds

Once we receive and inspect your return, we’ll notify you if your refund is approved. Approved refunds will be processed to your original payment method within 10 business days.

Note: Bank processing times may delay the posting of the refund.
If more than 15 business days have passed since approval, contact deviationabnormal@gmail.com